208 lines
8.2 KiB
PHP
208 lines
8.2 KiB
PHP
<?php
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namespace app\chukebao\controller;
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use library\ResponseHelper;
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use think\Db;
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/**
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* 模块 G · 转移申请（需求七 §7.7 · 需求九 §9.1）
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* 铁律：触客宝仅「申请」，执行须存客宝审批；不在前端直调即时 transfer。
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* 统一写入存客宝真源表 ck_wechat_account_transfer（与 cunkebao WechatAccountTransferController 同表，
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* 故触客宝提交的申请可在存客宝 H5 审批列表直接出现并由其执行 allot）。
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*/
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class TransferController extends BaseController
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{
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private const SUPPORTED_TYPES = ['session', 'wechat_account', 'contact_group'];
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/** 数字微信号账号 id → wechatId（整号转移以 wechatId 为 targetId 口径，与 allot 一致） */
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private function resolveWechatId(int $accountId): string
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{
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return (string)Db::table('s2_wechat_account')->where('id', $accountId)->value('wechatId');
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}
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private function createApply($type)
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{
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$companyId = (int)$this->getUserInfo('companyId');
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$applicantUserId = (int)$this->getUserInfo('id');
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$applicantName = (string)($this->getUserInfo('username') ?: '');
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$toAccountId = trim((string)$this->request->param('toAccountId', $this->request->param('toKefuId', '')));
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$reason = (string)$this->request->param('reason', '');
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// targetId 口径：wechat_account → wechatId；session → wechatFriendId；contact_group → groupId
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if ($type === 'wechat_account') {
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$accId = (int)$this->request->param('wechatAccountId', 0);
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$targetId = $this->resolveWechatId($accId);
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if ($targetId === '') {
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return ResponseHelper::error('微信号不存在，无法转移', 400);
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}
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} elseif ($type === 'contact_group') {
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$groupType = (int)$this->request->param('groupType', 1);
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if ($groupType !== 1) {
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return ResponseHelper::error('仅好友分组支持转移申请', 400);
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}
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$wechatAccountId = (int)$this->request->param('wechatAccountId', 0);
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if ($wechatAccountId <= 0) {
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return ResponseHelper::error('wechatAccountId 缺失', 400);
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}
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$targetId = (string)(int)$this->request->param('groupId', 0);
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} else {
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$targetId = (string)$this->request->param('wechatFriendId', 0);
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}
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if ($toAccountId === '' || $targetId === '' || $targetId === '0') {
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return ResponseHelper::error('参数缺失（目标客服/对象）', 400);
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}
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// 校验目标客服归属同公司
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$toAccount = Db::table('s2_company_account')
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->where('id', $toAccountId)
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->where('departmentId', $companyId)
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->field('id, userName, realName, nickname')
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->find();
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$toAccountName = $toAccount
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? (($toAccount['realName'] ?: $toAccount['nickname'] ?: $toAccount['userName']) ?: '')
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: '';
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$affected = 0;
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try {
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if ($type === 'session') {
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$affected = 1;
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} elseif ($type === 'wechat_account') {
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$affected = (int)Db::table('s2_wechat_friend')->where('ownerWechatId', $targetId)->count();
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} elseif ($type === 'contact_group') {
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$wechatAccountId = (int)$this->request->param('wechatAccountId', 0);
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$ownerWechatId = $this->resolveWechatId($wechatAccountId);
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if ($ownerWechatId === '') {
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return ResponseHelper::error('微信号不存在，无法发起分组转移', 400);
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}
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$affected = (int)Db::table('s2_wechat_friend')
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->where('ownerWechatId', $ownerWechatId)
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->where('groupIds', (int)$targetId)
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->where('isDeleted', 0)
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->count();
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}
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} catch (\Throwable $e) {
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}
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if ($type === 'contact_group' && $affected <= 0) {
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return ResponseHelper::error('本分组暂无好友，无法发起转移', 400);
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}
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$now = time();
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$applyId = Db::name('wechat_account_transfer')->insertGetId([
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'companyId' => $companyId,
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'type' => $type,
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'targetId' => $targetId,
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'targetName' => (string)$this->request->param('targetName', ''),
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'toAccountId' => $toAccountId,
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'toAccountName' => $toAccountName,
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'applicantUserId' => $applicantUserId,
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'applicantName' => $applicantName,
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'reason' => $this->buildReason($type, $reason),
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'affectedFriendCount' => $affected,
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'status' => 'pending',
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'createTime' => $now,
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'updateTime' => $now,
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]);
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return ResponseHelper::success([
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'applyId' => (int)$applyId,
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'status' => 'pending',
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'affectedFriendCount' => $affected,
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], '转移申请已提交，等待存客宝审批');
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}
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/** POST /v1/kefu/wechat-account/transfer/apply */
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public function applyWechatAccount()
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{
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return $this->createApply('wechat_account');
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}
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/** POST /v1/kefu/session/transfer/apply */
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public function applySession()
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{
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return $this->createApply('session');
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}
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/** POST /v1/kefu/transfer/apply */
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public function apply()
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{
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$type = trim((string)$this->request->param('type', ''));
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if (!in_array($type, self::SUPPORTED_TYPES, true)) {
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return ResponseHelper::error('转移类型不支持', 400);
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}
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return $this->createApply($type);
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}
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/** GET /v1/kefu/wechat-account/transfer/status?applyId= */
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public function status()
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{
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$companyId = (int)$this->getUserInfo('companyId');
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$applyId = (int)$this->request->param('applyId', 0);
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if (!$applyId) {
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return ResponseHelper::error('applyId 缺失', 400);
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}
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$row = Db::name('wechat_account_transfer')
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->where('companyId', $companyId)
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->where('id', $applyId)
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->find();
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if (!$row) {
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return ResponseHelper::error('申请不存在', 404);
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}
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return ResponseHelper::success([
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'applyId' => (int)$row['id'],
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'status' => $row['status'],
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'reason' => $row['reviewComment'] ?? '',
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'executedCount' => (int)($row['executedCount'] ?? 0),
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]);
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}
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/** GET /v1/kefu/wechatGroup/transfer/preview */
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public function groupPreview()
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{
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$groupType = (int)$this->request->param('groupType', 1);
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$groupId = (int)$this->request->param('groupId', 0);
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$wechatAccountId = (int)$this->request->param('wechatAccountId', 0);
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if ($groupType !== 1) {
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return ResponseHelper::error('仅好友分组支持预览', 400);
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}
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if ($groupId <= 0 || $wechatAccountId <= 0) {
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return ResponseHelper::error('参数缺失（groupId/wechatAccountId）', 400);
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}
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$ownerWechatId = $this->resolveWechatId($wechatAccountId);
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if ($ownerWechatId === '') {
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return ResponseHelper::error('微信号不存在', 404);
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}
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$companyId = (int)$this->getUserInfo('companyId');
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$groupName = (string)Db::table('s2_chat_groups')
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->where('companyId', $companyId)
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->where('id', $groupId)
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->value('groupName');
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$count = (int)Db::table('s2_wechat_friend')
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->where('ownerWechatId', $ownerWechatId)
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->where('groupIds', $groupId)
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->where('isDeleted', 0)
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->count();
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return ResponseHelper::success([
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'groupId' => $groupId,
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'groupType' => 1,
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'groupName' => $groupName ?: '未命名分组',
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'count' => $count,
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]);
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}
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private function buildReason(string $type, string $reason): string
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{
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if ($type !== 'contact_group') {
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return $reason;
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}
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$payload = [
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'rawReason' => $reason,
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'groupType' => (int)$this->request->param('groupType', 1),
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'groupId' => (int)$this->request->param('groupId', 0),
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'wechatAccountId' => (int)$this->request->param('wechatAccountId', 0),
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];
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return json_encode($payload, JSON_UNESCAPED_UNICODE);
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}
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}
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