262 lines
10 KiB
PHP
262 lines
10 KiB
PHP
<?php
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namespace app\chukebao\controller;
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use library\ResponseHelper;
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use think\Db;
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use think\facade\Env;
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/**
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* 模块 E · 快捷语扩展（需求六 §6.5）
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* 置顶 / 导出 / 导出为知识库 / AI 生成话术目录。
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* 置顶表：ck_kf_reply_pin（懒建）。
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*/
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class QuickReplyExtController extends BaseController
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{
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private function ensureKbType(int $companyId, int $userId): int
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{
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$typeName = '触客宝快捷语导入';
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$exist = Db::name('ai_knowledge_base_type')
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->where('companyId', $companyId)
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->where('name', $typeName)
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->where('isDel', 0)
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->find();
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if ($exist) {
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return (int)$exist['id'];
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}
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return (int)Db::name('ai_knowledge_base_type')->insertGetId([
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'type' => 1,
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'name' => $typeName,
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'description' => '触客宝快捷语导入生成',
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'label' => json_encode([], 256),
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'prompt' => '',
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'status' => 1,
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'companyId' => $companyId,
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'userId' => $userId,
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'createTime' => time(),
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'updateTime' => time(),
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'isDel' => 0,
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]);
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}
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private function writeKbMarkdown(int $companyId, string $kbName, string $content): string
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{
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$dir = root_path() . 'public/uploads/knowledge/' . $companyId . '/';
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if (!is_dir($dir)) {
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@mkdir($dir, 0777, true);
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}
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$safe = preg_replace('/[^a-zA-Z0-9_\x{4e00}-\x{9fa5}-]+/u', '_', $kbName);
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$filename = date('Ymd_His') . '_' . $safe . '.md';
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$path = $dir . $filename;
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file_put_contents($path, $content);
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return '/uploads/knowledge/' . $companyId . '/' . $filename;
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}
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private function ensureTable()
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{
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Db::execute("CREATE TABLE IF NOT EXISTS `ck_kf_reply_pin` (
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`id` int(11) NOT NULL AUTO_INCREMENT,
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`companyId` int(11) NOT NULL DEFAULT 0,
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`userId` int(11) NOT NULL DEFAULT 0,
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`type` varchar(16) NOT NULL DEFAULT 'reply',
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`targetId` int(11) NOT NULL DEFAULT 0,
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`pinned` tinyint(1) NOT NULL DEFAULT 1,
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`updateTime` int(11) NOT NULL DEFAULT 0,
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PRIMARY KEY (`id`),
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UNIQUE KEY `uniq` (`userId`,`type`,`targetId`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4");
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}
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/**
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* 置顶 / 取消置顶（目录或条目）
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* POST /v1/kefu/reply/pin body: { id, type: group|reply, pinned }
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*/
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public function pin()
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{
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$this->ensureTable();
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$companyId = $this->getUserInfo('companyId');
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$userId = $this->getUserInfo('id');
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$id = (int)$this->request->param('id', 0);
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$type = (string)$this->request->param('type', 'reply');
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$pinned = (bool)$this->request->param('pinned', true);
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if (!$id || !in_array($type, ['group', 'reply'])) {
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return ResponseHelper::error('参数错误', 400);
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}
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$exist = Db::name('kf_reply_pin')
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->where(['userId' => $userId, 'type' => $type, 'targetId' => $id])
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->find();
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if ($pinned) {
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if ($exist) {
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Db::name('kf_reply_pin')->where('id', $exist['id'])
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->update(['pinned' => 1, 'updateTime' => time()]);
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} else {
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Db::name('kf_reply_pin')->insert([
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'companyId' => $companyId,
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'userId' => $userId,
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'type' => $type,
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'targetId' => $id,
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'pinned' => 1,
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'updateTime' => time(),
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]);
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}
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} elseif ($exist) {
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Db::name('kf_reply_pin')->where('id', $exist['id'])->delete();
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}
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return ResponseHelper::success(['id' => $id, 'type' => $type, 'pinned' => $pinned], '已更新');
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}
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/**
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* 导出快捷语（个人/公司）
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* GET /v1/kefu/reply/export?scope=personal|company&format=json|markdown
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*/
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public function export()
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{
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$companyId = $this->getUserInfo('companyId');
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$userId = $this->getUserInfo('id');
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$scope = (string)$this->request->param('scope', 'personal');
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$format = (string)$this->request->param('format', 'markdown');
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// 公司分组 or 个人分组
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$groupWhere = ['isDel' => 0, 'companyId' => $companyId];
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if ($scope === 'personal') {
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$groupWhere['userId'] = $userId;
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}
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$groups = Db::name('kf_reply_group')->where($groupWhere)->order('sortIndex desc,id asc')->select();
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$tree = [];
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foreach ($groups as $g) {
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$replies = Db::name('kf_reply')
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->where(['groupId' => $g['id'], 'isDel' => 0])
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->field('title,content,msgType')
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->order('sortIndex desc,id asc')
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->select();
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$tree[] = ['group' => $g['groupName'], 'replies' => $replies];
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}
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if ($format === 'json') {
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return ResponseHelper::success([
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'format' => 'json',
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'content' => json_encode($tree, 256),
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]);
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}
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// markdown
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$md = "# 快捷语导出（" . ($scope === 'company' ? '公司' : '个人') . "）\n\n";
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foreach ($tree as $node) {
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$md .= "## " . $node['group'] . "\n\n";
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foreach ($node['replies'] as $r) {
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$md .= "- **" . $r['title'] . "**";
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if ($r['msgType'] == 1 && !empty($r['content'])) {
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$md .= "：" . str_replace("\n", " ", $r['content']);
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}
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$md .= "\n";
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}
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$md .= "\n";
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}
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return ResponseHelper::success(['format' => 'markdown', 'content' => $md]);
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}
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/**
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* 快捷语 → 生成知识库（记录意图；KB 真源在存客宝，待联调）
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* POST /v1/kefu/quick-reply/export-kb body: { scope, kbName? }
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*/
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public function exportKb()
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{
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$scope = (string)$this->request->param('scope', 'personal');
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$kbName = (string)$this->request->param('kbName', '');
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$companyId = (int)$this->getUserInfo('companyId');
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$userId = (int)$this->getUserInfo('id');
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// 复用 export 产出 markdown，并直接写入存客宝 ai_knowledge_base
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$exportResp = $this->export();
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$data = json_decode($exportResp->getContent(), true);
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$content = $data['data']['content'] ?? '';
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if ($content === '') {
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return ResponseHelper::error('导出内容为空，无法入库', 400);
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}
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$finalKbName = $kbName ?: ('客服知识库-' . date('md'));
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$typeId = $this->ensureKbType($companyId, $userId);
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$fileUrl = $this->writeKbMarkdown($companyId, $finalKbName, $content);
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$kbId = (int)Db::name('ai_knowledge_base')->insertGetId([
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'typeId' => $typeId,
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'name' => $finalKbName,
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'label' => json_encode([], 256),
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'fileUrl' => $fileUrl,
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'companyId' => $companyId,
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'userId' => $userId,
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'createTime' => time(),
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'updateTime' => time(),
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'isDel' => 0,
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]);
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return ResponseHelper::success([
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'scope' => $scope,
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'kbId' => $kbId,
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'kbName' => $finalKbName,
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'typeId' => $typeId,
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'fileUrl' => $fileUrl,
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'content' => $content,
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'pending' => false,
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'tip' => '已写入存客宝知识库（若需对触客宝可见，请在存客宝开启协同分配）',
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], '已生成并写入知识库');
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}
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/**
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* AI 生成整套话术目录+条目
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* POST /v1/kefu/quick-reply/ai-generate body: { productDesc, kbId? }
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*/
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public function aiGenerate()
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{
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$productDesc = trim((string)$this->request->param('productDesc', ''));
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if ($productDesc === '') {
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return ResponseHelper::error('请输入产品描述', 400);
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}
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$apiUrl = Env::get('doubaoAi.api_url');
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$apiKey = Env::get('doubaoAi.api_key');
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if (empty($apiUrl) || empty($apiKey)) {
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return ResponseHelper::error('AI 服务未配置（doubaoAi），请联系管理员', 500);
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}
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$companyId = $this->getUserInfo('companyId');
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$userId = $this->getUserInfo('id');
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$sys = "你是私域客服话术专家。根据【产品描述】生成一套微信客服快捷语目录，"
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. "输出严格 JSON：{\"groups\":[{\"groupName\":\"分组名\",\"replies\":[{\"title\":\"标题\",\"content\":\"话术正文\"}]}]}，"
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. "不要输出 JSON 以外任何内容。分组 3-5 个，每组 3-6 条。";
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$params = [
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'model' => 'doubao-seed-1-8-251215',
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'messages' => [
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['role' => 'system', 'content' => $sys],
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['role' => 'user', 'content' => '【产品描述】' . $productDesc],
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],
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];
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$headers = ['Content-Type: application/json', 'Authorization: Bearer ' . $apiKey];
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try {
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$raw = requestCurl($apiUrl . '/api/v3/chat/completions', $params, 'POST', $headers, 'json');
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$res = json_decode($raw, true);
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if (isset($res['error'])) {
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return ResponseHelper::error('AI 生成失败：' . ($res['error']['message'] ?? ''), 500);
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}
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$content = $res['choices'][0]['message']['content'] ?? '';
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// 提取 JSON
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if (preg_match('/\{[\s\S]*\}/', $content, $m)) {
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$parsed = json_decode($m[0], true);
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} else {
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$parsed = null;
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}
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// 扣算力：统一走 TokensService 规则（AI 改写 action=12）
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$cost = 0;
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try {
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$svc = new \app\cunkebao\service\TokensService((int)$companyId, (int)$userId);
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$res3 = $svc->consume(\app\cunkebao\service\TokensService::ACTION_AI_REWRITE, 'AI生成快捷语', 1);
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$cost = (int)($res3['deducted'] ?? 0);
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} catch (\Exception $e) {
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}
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return ResponseHelper::success([
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'groups' => $parsed['groups'] ?? [],
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'raw' => $parsed ? null : $content,
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'cost' => $cost,
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], '已生成');
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} catch (\Exception $e) {
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return ResponseHelper::error('AI 调用异常：' . $e->getMessage(), 500);
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}
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}
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}
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