cunkebao_v3/Server/application/chukebao/controller/AiLeadController.php

<?php

namespace app\chukebao\controller;

use app\chukebao\service\CompanyWechatScopeService;
use app\common\model\TrafficPoolV2;
use app\common\model\TrafficPoolCompany;
use app\common\model\TrafficPoolTag;
use app\common\model\TrafficPoolTagDefine;
use library\ResponseHelper;
use think\Db;

/**
 * 模块 A · AI 获客 Webhook（需求一）
 * 触客宝接收存客宝场景获客客资推送，合并键 companyId + userKey。
 * 数据表：ck_ai_lead（首次调用懒建）。
 */
class AiLeadController extends BaseController
{
    /**
     * 同一触客宝账号（s2_accountId）可能在多 company 下有多条 ck_users；
     * 流量分发推送的 kefuId 与当前登录 id 不一致时，仍应可见同账号客资。
     *
     * @return array{kefuIds:int[],companyIds:int[]}
     */
    private function resolveKefuScope(int $companyId, int $kefuId): array
    {
        $kefuIds = [$kefuId];
        $companyIds = [$companyId];
        if ($kefuId <= 0) {
            return [
                'kefuIds' => $kefuIds,
                'companyIds' => $companyIds,
            ];
        }
        $s2AccountId = (int)Db::name('users')->where('id', $kefuId)->value('s2_accountId');
        if ($s2AccountId <= 0) {
            return [
                'kefuIds' => $kefuIds,
                'companyIds' => $companyIds,
            ];
        }
        $related = Db::name('users')
            ->where('s2_accountId', $s2AccountId)
            ->field('id,companyId')
            ->select();
        foreach ($related ?: [] as $row) {
            $kefuIds[] = (int)$row['id'];
            $companyIds[] = (int)$row['companyId'];
        }
        return [
            'kefuIds' => array_values(array_unique(array_filter($kefuIds))),
            'companyIds' => array_values(array_unique(array_filter($companyIds))),
        ];
    }

    /**
     * best-effort：将标签写入流量池标签表（ck_traffic_pool_tag）
     */
    private function syncPoolTags(int $companyId, int $poolCompanyId, array $tags): int
    {
        if ($poolCompanyId <= 0 || empty($tags)) {
            return 0;
        }
        $operatorId = (int)$this->getUserInfo('id');
        $identifier = (string)Db::name('traffic_pool_company')
            ->where('id', $poolCompanyId)
            ->value('identifier');
        if ($identifier === '') {
            return 0;
        }
        $synced = 0;
        foreach ($tags as $tagName) {
            $tagName = trim((string)$tagName);
            if ($tagName === '') {
                continue;
            }
            try {
                $define = TrafficPoolTagDefine::getOrCreateByName($tagName, $companyId);
                if (!$define || empty($define->id)) {
                    continue;
                }
                $tag = TrafficPoolTag::addTag(
                    $poolCompanyId,
                    $identifier,
                    $companyId,
                    (int)$define->id,
                    TrafficPoolTag::SOURCE_MANUAL,
                    $operatorId
                );
                if ($tag) {
                    $synced++;
                }
            } catch (\Throwable $e) {
                // best-effort：不阻断主流程
            }
        }
        return $synced;
    }

    /**
     * 绑定流量池（客户资料池同源）：返回 poolCompanyId（= customer-pool/detail 的 poolId）
     * best-effort，失败返回 0 不阻断入站。
     */
    private static function ensurePoolId(int $companyId, array $body): int
    {
        try {
            $phone = trim((string)($body['phone'] ?? ''));
            $identifier = $phone !== ''
                ? $phone
                : trim((string)($body['unionId'] ?? ($body['openId'] ?? '')));
            if ($identifier === '') {
                return 0;
            }
            $pool = TrafficPoolV2::findOrCreateByIdentifier($identifier, [
                'nickname' => $body['nickname'] ?? '',
                'avatar' => $body['avatar'] ?? '',
                'mobile' => $phone,
            ]);
            if (!$pool || empty($pool->id)) {
                return 0;
            }
            $poolCompany = TrafficPoolCompany::findOrCreateByIdentifierAndCompany(
                $identifier,
                $companyId,
                (int)$pool->id,
                [
                    'realName' => $body['nickname'] ?? '',
                    'phone' => $phone,
                ]
            );
            return $poolCompany && !empty($poolCompany->id) ? (int)$poolCompany->id : 0;
        } catch (\Throwable $e) {
            return 0;
        }
    }
    /** 懒建表，避免依赖迁移 */
    private function ensureTable()
    {
        Db::execute("CREATE TABLE IF NOT EXISTS `ck_ai_lead` (
            `id` int(11) NOT NULL AUTO_INCREMENT,
            `companyId` int(11) NOT NULL DEFAULT 0,
            `kefuId` int(11) NOT NULL DEFAULT 0,
            `userKey` varchar(128) NOT NULL DEFAULT '',
            `unionId` varchar(128) NOT NULL DEFAULT '',
            `openId` varchar(128) NOT NULL DEFAULT '',
            `phone` varchar(32) NOT NULL DEFAULT '',
            `nickname` varchar(128) NOT NULL DEFAULT '',
            `avatar` varchar(512) NOT NULL DEFAULT '',
            `planName` varchar(128) NOT NULL DEFAULT '',
            `tags` text NULL,
            `poolKeywordsText` varchar(255) NOT NULL DEFAULT '',
            `rfmLevel` varchar(8) NOT NULL DEFAULT '',
            `rfmScore` int(11) NOT NULL DEFAULT 0,
            `intention` varchar(32) NOT NULL DEFAULT '',
            `behaviorTimeline` text NULL,
            `wechatAdded` tinyint(1) NOT NULL DEFAULT 0,
            `poolId` int(11) NOT NULL DEFAULT 0,
            `status` varchar(16) NOT NULL DEFAULT 'unadded',
            `isRead` tinyint(1) NOT NULL DEFAULT 0,
            `createTime` int(11) NOT NULL DEFAULT 0,
            `updateTime` int(11) NOT NULL DEFAULT 0,
            PRIMARY KEY (`id`),
            KEY `idx_company_user` (`companyId`,`userKey`),
            KEY `idx_kefu` (`kefuId`)
        ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4");
    }

    private static function decodeRow(array $row, ?array $poolMeta = null, array $products = []): array
    {
        $row['tags'] = !empty($row['tags']) ? (json_decode($row['tags'], true) ?: []) : [];
        $row['behaviorTimeline'] = !empty($row['behaviorTimeline'])
            ? (json_decode($row['behaviorTimeline'], true) ?: [])
            : [];
        $row['wechatAdded'] = (bool)$row['wechatAdded'];
        $row['updatedAt'] = (int)($row['updateTime'] ?? 0);
        return self::enrichSortMeta($row, $poolMeta, $products);
    }

    /** @return array<int,array<string,mixed>> */
    private static function loadPoolMetaMap(array $poolCompanyIds, int $companyId): array
    {
        $poolCompanyIds = array_values(array_unique(array_filter(array_map('intval', $poolCompanyIds))));
        if (empty($poolCompanyIds)) {
            return [];
        }
        $rows = Db::name('traffic_pool_company')->alias('tpc')
            ->join('traffic_pool tp', 'tp.id = tpc.poolId', 'LEFT')
            ->whereIn('tpc.id', $poolCompanyIds)
            ->where('tpc.companyId', $companyId)
            ->field('tpc.id,tpc.remark,tpc.totalOrderCount,tpc.phone as poolPhone,tp.wechatId,tp.wechatAlias')
            ->select();
        $map = [];
        foreach ($rows ?: [] as $r) {
            $map[(int)$r['id']] = $r;
        }
        return $map;
    }

    /** @return string[] */
    private static function loadProjectProducts(int $companyId): array
    {
        $products = [];
        $rows = Db::name('customer_acquisition_task')
            ->where('companyId', $companyId)
            ->where('deleteTime', 0)
            ->order('id desc')
            ->limit(30)
            ->column('sceneConf');
        foreach ($rows ?: [] as $conf) {
            $scene = is_array($conf) ? $conf : (json_decode((string)$conf, true) ?: []);
            if (!is_array($scene)) {
                continue;
            }
            foreach (['poolKeywords', 'productWords', 'products'] as $key) {
                if (empty($scene[$key])) {
                    continue;
                }
                $items = $scene[$key];
                if (!is_array($items)) {
                    $items = preg_split('/[,，、]/u', (string)$items);
                }
                foreach ($items as $item) {
                    $name = is_string($item) ? trim($item) : trim((string)($item['name'] ?? ''));
                    if ($name !== '') {
                        $products[] = $name;
                    }
                }
            }
        }
        if (empty($products)) {
            $products = ['一键宏', '魔兽一键宏', 'iOS一键宏'];
        }
        return array_values(array_unique($products));
    }

    /** 项目上下文（产品词 + 备注模板） */
    public static function loadProjectContext(int $companyId): array
    {
        $remarkFormat = '';
        $rows = Db::name('customer_acquisition_task')
            ->where('companyId', $companyId)
            ->where('deleteTime', 0)
            ->order('id desc')
            ->limit(10)
            ->column('sceneConf');
        foreach ($rows ?: [] as $conf) {
            $scene = is_array($conf) ? $conf : (json_decode((string)$conf, true) ?: []);
            if (!empty($scene['remarkFormat']) && $remarkFormat === '') {
                $remarkFormat = (string)$scene['remarkFormat'];
            }
        }
        return [
            'products' => self::loadProjectProducts($companyId),
            'remarkFormat' => $remarkFormat !== '' ? $remarkFormat : '手机号+{product}',
        ];
    }

    private static function sanitizePlanName(string $planName): string
    {
        $parts = array_filter(array_map('trim', explode('|', $planName)));
        $out = [];
        foreach ($parts as $p) {
            if ($p === '') {
                continue;
            }
            if (preg_match('/webhook/i', $p)) {
                continue;
            }
            if (preg_match('/^流量分发\s*\d/u', $p)) {
                continue;
            }
            $out[] = $p;
        }
        return implode(' · ', $out);
    }

    private static function isValidProjectRemark(string $remark): bool
    {
        if ($remark === '') {
            return false;
        }
        $invalid = ['-', '未填写', '被对方删除', '未命名'];
        return !in_array($remark, $invalid, true);
    }

    /** 解析行为轨迹时间（m-d H:i 或标准时间串） */
    private static function parseBehaviorTime(string $time): int
    {
        $time = trim($time);
        if ($time === '') {
            return 0;
        }
        if (preg_match('/^(\d{1,2})-(\d{1,2})\s+(\d{1,2}):(\d{2})$/', $time, $m)) {
            $year = (int)date('Y');
            $ts = strtotime(sprintf('%d-%02d-%02d %02d:%02d:00', $year, (int)$m[1], (int)$m[2], (int)$m[3], (int)$m[4]));
            return $ts ?: 0;
        }
        $ts = strtotime($time);
        return $ts ?: 0;
    }

    /** 排序元数据 v2：买过/备注/产品/D0/联系方式 + 行为/触达/获客/RFM */
    private static function enrichSortMeta(array $row, ?array $poolMeta = null, array $products = []): array
    {
        if ($poolMeta) {
            $row['remark'] = trim((string)($poolMeta['remark'] ?? ''));
            $wx = trim((string)($poolMeta['wechatId'] ?? ''));
            $alias = trim((string)($poolMeta['wechatAlias'] ?? ''));
            $row['wechatId'] = $wx !== '' ? $wx : $alias;
            if (empty($row['phone']) && !empty($poolMeta['poolPhone'])) {
                $row['phone'] = trim((string)$poolMeta['poolPhone']);
            }
            if ((int)($poolMeta['totalOrderCount'] ?? 0) > 0) {
                $row['hasPurchased'] = true;
            }
        } else {
            $row['remark'] = trim((string)($row['remark'] ?? ''));
            $row['wechatId'] = trim((string)($row['wechatId'] ?? ''));
        }

        $phone = trim((string)($row['phone'] ?? ''));
        $unionId = trim((string)($row['unionId'] ?? ''));
        $openId = trim((string)($row['openId'] ?? ''));
        $wechatId = trim((string)($row['wechatId'] ?? ''));
        $hasWechatId = $wechatId !== '' || $unionId !== '' || $openId !== '';
        $row['hasContactD0'] = $phone !== '' && $hasWechatId;

        $tags = is_array($row['tags']) ? $row['tags'] : [];
        if (empty($row['hasPurchased'])) {
            $row['hasPurchased'] = false;
            $purchasedKeywords = ['购买', '已购', '买过', '成交', '下单', '老客户', '付费'];
            foreach ($tags as $tag) {
                $tag = (string)$tag;
                foreach ($purchasedKeywords as $kw) {
                    if ($tag !== '' && mb_strpos($tag, $kw) !== false) {
                        $row['hasPurchased'] = true;
                        break 2;
                    }
                }
            }
            if (!$row['hasPurchased']) {
                foreach ($row['behaviorTimeline'] ?? [] as $behavior) {
                    $action = (string)($behavior['action'] ?? '');
                    if ($action !== '' && preg_match('/下单|购买|成交/u', $action)) {
                        $row['hasPurchased'] = true;
                        break;
                    }
                }
            }
        }

        $remark = trim((string)($row['remark'] ?? ''));
        $row['hasProjectRemark'] = self::isValidProjectRemark($remark);

        $matched = [];
        $haystack = mb_strtolower(
            ($row['nickname'] ?? '') . ' ' . $remark . ' ' . ($row['poolKeywordsText'] ?? '') . ' ' . implode(' ', $tags)
        );
        foreach ($products as $prod) {
            $prod = trim((string)$prod);
            if ($prod !== '' && mb_stripos($haystack, $prod) !== false) {
                $matched[] = $prod;
            }
        }
        $row['matchedProducts'] = array_values(array_unique($matched));
        $row['hasProductMatch'] = !empty($matched);

        $lastBehaviorTs = 0;
        foreach ($row['behaviorTimeline'] ?? [] as $behavior) {
            $ts = self::parseBehaviorTime((string)($behavior['time'] ?? ''));
            if ($ts > $lastBehaviorTs) {
                $lastBehaviorTs = $ts;
            }
        }
        $row['lastBehaviorTs'] = $lastBehaviorTs;
        $row['lastTouchTs'] = max($lastBehaviorTs, (int)($row['updateTime'] ?? 0));

        $tier = 0;
        if (!empty($row['hasPurchased'])) {
            $tier += 4;
        }
        if (!empty($row['hasProjectRemark'])) {
            $tier += 3;
        }
        if (!empty($row['hasProductMatch'])) {
            $tier += 2;
        }
        if (!empty($row['hasContactD0'])) {
            $tier += 2;
        }
        if ($phone !== '' || $hasWechatId) {
            $tier += 1;
        }
        $row['priorityTier'] = $tier;

        if (!empty($row['createTime'])) {
            $row['acquireTimeLabel'] = date('Y-m-d H:i', (int)$row['createTime']);
        } else {
            $row['acquireTimeLabel'] = '';
        }
        $row['planNameDisplay'] = self::sanitizePlanName((string)($row['planName'] ?? ''));

        return $row;
    }

    /** AI 获客列表 · 同手机号/同人合并为一条（最新为主 · 轨迹/来源累加） */
    private static function dedupeLeadRowsByContact(array $rows): array
    {
        $groups = [];
        foreach ($rows as $row) {
            $digits = preg_replace('/\D/', '', (string)($row['phone'] ?? ''));
            if (strlen($digits) >= 11) {
                $key = 'p:' . substr($digits, -11);
            } else {
                $uk = trim((string)($row['userKey'] ?? ''));
                $key = $uk !== '' ? 'u:' . $uk : 'id:' . (string)($row['id'] ?? '');
            }
            $groups[$key][] = $row;
        }

        $merged = [];
        foreach ($groups as $group) {
            usort($group, function ($a, $b) {
                return ((int)($b['updateTime'] ?? 0)) <=> ((int)($a['updateTime'] ?? 0));
            });
            $primary = $group[0];
            $primary['mergedCount'] = count($group);
            if (count($group) > 1) {
                $plans = [];
                $tags = is_array($primary['tags'] ?? null) ? $primary['tags'] : [];
                $timeline = is_array($primary['behaviorTimeline'] ?? null) ? $primary['behaviorTimeline'] : [];
                foreach ($group as $item) {
                    $pn = trim((string)($item['planName'] ?? ''));
                    if ($pn !== '') {
                        $plans[] = $pn;
                    }
                    if (!empty($item['tags']) && is_array($item['tags'])) {
                        $tags = array_merge($tags, $item['tags']);
                    }
                    if (!empty($item['behaviorTimeline']) && is_array($item['behaviorTimeline'])) {
                        $timeline = array_merge($timeline, $item['behaviorTimeline']);
                    }
                }
                $plans = array_values(array_unique(array_filter($plans)));
                $primary['planName'] = implode('|', $plans);
                $primary['tags'] = array_values(array_unique(array_filter(array_map('strval', $tags))));
                $seen = [];
                $dedupTimeline = [];
                foreach ($timeline as $b) {
                    if (!is_array($b)) {
                        continue;
                    }
                    $sig = ($b['time'] ?? '') . '|' . ($b['action'] ?? '');
                    if (isset($seen[$sig])) {
                        continue;
                    }
                    $seen[$sig] = true;
                    $dedupTimeline[] = $b;
                }
                usort($dedupTimeline, function ($a, $b) {
                    return self::parseBehaviorTime((string)($b['time'] ?? ''))
                        <=> self::parseBehaviorTime((string)($a['time'] ?? ''));
                });
                $primary['behaviorTimeline'] = $dedupTimeline;
                $primary['planNameDisplay'] = self::sanitizePlanName((string)$primary['planName']);
            } else {
                $primary['mergedCount'] = 1;
            }
            $merged[] = $primary;
        }

        return $merged;
    }

    /** Tab 计数（与列表同口径 · 按手机号去重后统计） */
    private function buildStatusCountsDeduped(array $scope): array
    {
        $rows = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            })
            ->select();
        $companyId = (int)$this->getUserInfo('companyId');
        $products = self::loadProjectProducts($companyId);
        $poolMetaMap = self::loadPoolMetaMap(array_column($rows ?: [], 'poolId'), $companyId);
        $decoded = array_map(function ($row) use ($poolMetaMap, $products) {
            $meta = $poolMetaMap[(int)($row['poolId'] ?? 0)] ?? null;
            return self::decodeRow($row, $meta, $products);
        }, $rows ?: []);
        $deduped = self::dedupeLeadRowsByContact($decoded);

        $all = count($deduped);
        $unadded = 0;
        $added = 0;
        $expired = 0;
        foreach ($deduped as $r) {
            if (!empty($r['wechatAdded'])) {
                $added++;
            } elseif (($r['status'] ?? '') === 'expired') {
                $expired++;
            } else {
                $unadded++;
            }
        }

        return [
            'all' => $all,
            'unadded' => $unadded,
            'added' => $added,
            'expired' => $expired,
        ];
    }

    /** AI 获客列表排序：D0/买过优先 → 行为日期 → 最近触达 → 获客时间 → RFM */
    private static function sortLeadRows(array $rows): array
    {
        usort($rows, function ($a, $b) {
            $tierA = (int)($a['priorityTier'] ?? 0);
            $tierB = (int)($b['priorityTier'] ?? 0);
            if ($tierB !== $tierA) {
                return $tierB <=> $tierA;
            }
            $cmp = ((int)($b['lastBehaviorTs'] ?? 0)) <=> ((int)($a['lastBehaviorTs'] ?? 0));
            if ($cmp !== 0) {
                return $cmp;
            }
            $cmp = ((int)($b['lastTouchTs'] ?? 0)) <=> ((int)($a['lastTouchTs'] ?? 0));
            if ($cmp !== 0) {
                return $cmp;
            }
            $cmp = ((int)($b['createTime'] ?? 0)) <=> ((int)($a['createTime'] ?? 0));
            if ($cmp !== 0) {
                return $cmp;
            }
            return ((int)($b['rfmScore'] ?? 0)) <=> ((int)($a['rfmScore'] ?? 0));
        });
        return $rows;
    }

    /**
     * 入站 Webhook（存客宝 Server 推送，非客服 JWT）
     * POST /v1/kefu/ai-lead/webhook
     */
    public function webhook()
    {
        $body = $this->request->param();
        $res = self::ingest($body);
        if (!empty($res['error'])) {
            return ResponseHelper::error($res['error'], 400);
        }
        return ResponseHelper::success($res);
    }

    /**
     * 核心入站逻辑（供 webhook 与存客宝 Server 内部直调）
     * 合并键 companyId + userKey(unionId>openId>phone)。
     * @return array { action,created|merged,leadId,poolId } 或 { error }
     */
    public static function ingest(array $body): array
    {
        // 懒建表
        Db::execute("CREATE TABLE IF NOT EXISTS `ck_ai_lead` (
            `id` int(11) NOT NULL AUTO_INCREMENT,
            `companyId` int(11) NOT NULL DEFAULT 0,
            `kefuId` int(11) NOT NULL DEFAULT 0,
            `userKey` varchar(128) NOT NULL DEFAULT '',
            `unionId` varchar(128) NOT NULL DEFAULT '',
            `openId` varchar(128) NOT NULL DEFAULT '',
            `phone` varchar(32) NOT NULL DEFAULT '',
            `nickname` varchar(128) NOT NULL DEFAULT '',
            `avatar` varchar(512) NOT NULL DEFAULT '',
            `planName` varchar(128) NOT NULL DEFAULT '',
            `tags` text NULL,
            `poolKeywordsText` varchar(255) NOT NULL DEFAULT '',
            `rfmLevel` varchar(8) NOT NULL DEFAULT '',
            `rfmScore` int(11) NOT NULL DEFAULT 0,
            `intention` varchar(32) NOT NULL DEFAULT '',
            `behaviorTimeline` text NULL,
            `wechatAdded` tinyint(1) NOT NULL DEFAULT 0,
            `poolId` int(11) NOT NULL DEFAULT 0,
            `status` varchar(16) NOT NULL DEFAULT 'unadded',
            `isRead` tinyint(1) NOT NULL DEFAULT 0,
            `createTime` int(11) NOT NULL DEFAULT 0,
            `updateTime` int(11) NOT NULL DEFAULT 0,
            PRIMARY KEY (`id`),
            KEY `idx_company_user` (`companyId`,`userKey`),
            KEY `idx_kefu` (`kefuId`)
        ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4");

        $companyId = isset($body['companyId']) ? intval($body['companyId']) : 0;
        $kefuId = isset($body['kefuId']) ? intval($body['kefuId']) : 0;
        if ($companyId <= 0) {
            return ['error' => 'companyId 缺失'];
        }

        $unionId = trim((string)($body['unionId'] ?? ''));
        $openId = trim((string)($body['openId'] ?? ''));
        $phone = trim((string)($body['phone'] ?? ''));
        $userKey = $unionId ?: ($openId ?: $phone);
        if ($userKey === '') {
            return ['error' => 'userKey 缺失（需 unionId/openId/phone 任一）'];
        }

        // 同手机号并入一条（避免列表重复展示）
        $exist = null;
        if ($phone !== '') {
            $exist = Db::name('ai_lead')
                ->where('companyId', $companyId)
                ->where('phone', $phone)
                ->find();
        }
        if (!$exist) {
            $exist = Db::name('ai_lead')
                ->where('companyId', $companyId)
                ->where('userKey', $userKey)
                ->find();
        }

        $tags = $body['tags'] ?? [];
        if (is_string($tags)) {
            $tags = array_filter(array_map('trim', explode(',', $tags)));
        }
        $behavior = $body['behaviorTimeline'] ?? [];
        if (!is_array($behavior)) {
            $behavior = [];
        }
        $planName = trim((string)($body['planName'] ?? ''));

        $now = time();
        // 绑定流量池/客户资料池（同源），回填 poolId（poolCompanyId）
        $poolId = self::ensurePoolId($companyId, $body);

        if ($exist) {
            $oldTags = !empty($exist['tags']) ? (json_decode($exist['tags'], true) ?: []) : [];
            $mergedTags = array_values(array_unique(array_merge($oldTags, $tags)));

            $oldTimeline = !empty($exist['behaviorTimeline'])
                ? (json_decode($exist['behaviorTimeline'], true) ?: [])
                : [];
            $mergedTimeline = array_merge($oldTimeline, $behavior);
            if (count($mergedTimeline) > 50) {
                $mergedTimeline = array_slice($mergedTimeline, -50);
            }

            $planList = !empty($exist['planName']) ? explode('|', $exist['planName']) : [];
            if ($planName && !in_array($planName, $planList)) {
                $planList[] = $planName;
            }

            $update = [
                'tags' => json_encode($mergedTags, 256),
                'behaviorTimeline' => json_encode($mergedTimeline, 256),
                'planName' => implode('|', array_filter($planList)),
                'updateTime' => $now,
            ];
            foreach (['nickname', 'avatar', 'poolKeywordsText', 'rfmLevel', 'intention'] as $f) {
                if (!empty($body[$f])) {
                    $update[$f] = $body[$f];
                }
            }
            if (isset($body['rfmScore'])) {
                $update['rfmScore'] = intval($body['rfmScore']);
            }
            if ($kefuId > 0) {
                $update['kefuId'] = $kefuId;
            }
            // poolId：显式传入优先，否则用绑定结果回填（仅当原值为空）
            if (isset($body['poolId'])) {
                $update['poolId'] = intval($body['poolId']);
            } elseif ($poolId > 0 && empty($exist['poolId'])) {
                $update['poolId'] = $poolId;
            }
            Db::name('ai_lead')->where('id', $exist['id'])->update($update);

            return [
                'action' => 'merged',
                'merged' => true,
                'leadId' => (int)$exist['id'],
                'poolId' => (int)($update['poolId'] ?? $exist['poolId']),
            ];
        }

        $insert = [
            'companyId' => $companyId,
            'kefuId' => $kefuId,
            'userKey' => $userKey,
            'unionId' => $unionId,
            'openId' => $openId,
            'phone' => $phone,
            'nickname' => $body['nickname'] ?? '',
            'avatar' => $body['avatar'] ?? '',
            'planName' => $planName,
            'tags' => json_encode(array_values($tags), 256),
            'poolKeywordsText' => $body['poolKeywordsText'] ?? '',
            'rfmLevel' => $body['rfmLevel'] ?? '',
            'rfmScore' => isset($body['rfmScore']) ? intval($body['rfmScore']) : 0,
            'intention' => $body['intention'] ?? '',
            'behaviorTimeline' => json_encode($behavior, 256),
            'wechatAdded' => 0,
            'poolId' => isset($body['poolId']) ? intval($body['poolId']) : $poolId,
            'status' => 'unadded',
            'isRead' => 0,
            'createTime' => $now,
            'updateTime' => $now,
        ];
        $leadId = Db::name('ai_lead')->insertGetId($insert);

        return [
            'action' => 'created',
            'created' => true,
            'leadId' => (int)$leadId,
            'poolId' => (int)$insert['poolId'],
        ];
    }

    /**
     * 未读 AI 获客数量（铃铛/功能中心小红点）
     * GET /v1/kefu/ai-lead/unread-count
     */
    public function unreadCount()
    {
        $this->ensureTable();
        $companyId = (int)$this->getUserInfo('companyId');
        $kefuId = (int)$this->getUserInfo('id');
        $scope = $this->resolveKefuScope($companyId, $kefuId);
        $count = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            })
            ->where('isRead', 0)
            ->count();
        return ResponseHelper::success(['count' => (int)$count]);
    }

    /**
     * AI 获客列表
     * GET /v1/kefu/ai-lead/list
     */
    public function getList()
    {
        $this->ensureTable();
        $companyId = (int)$this->getUserInfo('companyId');
        $kefuId = (int)$this->getUserInfo('id');
        $scope = $this->resolveKefuScope($companyId, $kefuId);
        $page = $this->request->param('page', 1);
        $limit = $this->request->param('limit', 20);
        $status = $this->request->param('status', 'all');
        $keyword = $this->request->param('keyword', '');

        // 同 s2 账号跨 company 可见；kefuId=0 为未指定客服的公共客资
        $query = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            });
        $onlyUnread = $this->request->param('onlyUnread', '');
        if ($onlyUnread === '1' || $onlyUnread === 'true') {
            $query->where('isRead', 0);
        }
        if ($status === 'unadded') {
            $query->where('wechatAdded', 0)->where('status', '<>', 'expired');
        } elseif ($status === 'added') {
            $query->where('wechatAdded', 1);
        } elseif ($status === 'expired') {
            $query->where('status', 'expired');
        } elseif ($status !== 'all' && $status !== '') {
            $query->where('status', '=', $status);
        }
        if ($keyword !== '') {
            $like = '%' . $keyword . '%';
            $poolIdsByRemark = Db::name('traffic_pool_company')
                ->where('companyId', $companyId)
                ->whereLike('remark', $like)
                ->column('id');
            $query->where(function ($q) use ($like, $poolIdsByRemark) {
                $q->whereLike('nickname|phone|unionId|openId', $like);
                if (!empty($poolIdsByRemark)) {
                    $q->whereOr('poolId', 'in', $poolIdsByRemark);
                }
            });
        }
        $products = self::loadProjectProducts($companyId);
        $allRows = $query->select();
        $poolMetaMap = self::loadPoolMetaMap(array_column($allRows ?: [], 'poolId'), $companyId);
        $allRows = array_map(function ($row) use ($poolMetaMap, $products) {
            $meta = $poolMetaMap[(int)($row['poolId'] ?? 0)] ?? null;
            return self::decodeRow($row, $meta, $products);
        }, $allRows ?: []);
        $allRows = self::dedupeLeadRowsByContact($allRows);
        $allRows = self::sortLeadRows($allRows);
        $total = count($allRows);
        $offset = max(0, ((int)$page - 1) * (int)$limit);
        $list = array_slice($allRows, $offset, (int)$limit);

        $counts = $this->buildStatusCountsDeduped($scope);

        return ResponseHelper::success([
            'list' => $list,
            'total' => $total,
            'counts' => $counts,
        ]);
    }

    /**
     * AI 获客详情
     * GET /v1/kefu/ai-lead/detail?id= 或 ?poolId=
     */
    public function getDetail()
    {
        $this->ensureTable();
        $companyId = (int)$this->getUserInfo('companyId');
        $kefuId = (int)$this->getUserInfo('id');
        $scope = $this->resolveKefuScope($companyId, $kefuId);
        $id = $this->request->param('id', 0);
        $poolId = $this->request->param('poolId', 0);

        $query = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            });
        if ($id) {
            $query->where('id', $id);
        } elseif ($poolId) {
            $query->where('poolId', $poolId);
        } else {
            return ResponseHelper::error('缺少 id 或 poolId', 400);
        }
        $row = $query->find();
        if (!$row) {
            return ResponseHelper::error('未找到该客资', 404);
        }
        $products = self::loadProjectProducts($companyId);
        $meta = self::loadPoolMetaMap([(int)($row['poolId'] ?? 0)], $companyId);
        $poolMeta = $meta[(int)($row['poolId'] ?? 0)] ?? null;
        return ResponseHelper::success(self::decodeRow($row, $poolMeta, $products));
    }

    /** Tab 计数 */
    private function buildStatusCounts(array $scope): array
    {
        $base = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            });
        return [
            'all' => (int)(clone $base)->count(),
            'unadded' => (int)(clone $base)->where('wechatAdded', 0)->where('status', '<>', 'expired')->count(),
            'added' => (int)(clone $base)->where('wechatAdded', 1)->count(),
            'expired' => (int)(clone $base)->where('status', 'expired')->count(),
        ];
    }

    /**
     * 项目上下文（产品词 + 备注模板）
     * GET /v1/kefu/project-context
     */
    public function projectContext()
    {
        $companyId = (int)$this->getUserInfo('companyId');
        return ResponseHelper::success(self::loadProjectContext($companyId));
    }

    /**
     * 加好友可选设备 + 今日剩余次数
     * GET /v1/kefu/ai-lead/add-friend-devices
     */
    public function addFriendDevices()
    {
        $companyId = (int)$this->getUserInfo('companyId');
        $s2AccountId = (int)$this->getUserInfo('s2_accountId');

        // §5.3.2 / COORD-006：与侧栏 CustomerServiceController 完全同源
        $companyWaIds = CompanyWechatScopeService::resolveKefuSidebarAccountIds($companyId, $s2AccountId);

        if (empty($companyWaIds)) {
            return ResponseHelper::success(['list' => []]);
        }

        $wechatRows = Db::table('s2_wechat_account')->alias('wa')
            ->whereIn('wa.id', $companyWaIds)
            ->where('wa.isDeleted', 0)
            ->field('wa.id,wa.wechatId,wa.nickname,wa.alias,wa.currentDeviceId as deviceId,wa.deviceMemo as memo,wa.imei')
            ->order('wa.id desc')
            ->limit(50)
            ->select();

        $wechatIds = array_filter(array_column($wechatRows ?: [], 'wechatId'));
        $limits = [];
        $todayAdded = [];
        if (!empty($wechatIds)) {
            $limits = Db::table('s2_wechat_account_score')
                ->whereIn('wechatId', $wechatIds)
                ->column('maxAddFriendPerDay', 'wechatId');
            $start = strtotime(date('Y-m-d 00:00:00'));
            $end = strtotime(date('Y-m-d 23:59:59'));
            $stats = Db::table('s2_wechat_friend')
                ->whereIn('ownerWechatId', $wechatIds)
                ->where('isDeleted', 0)
                ->whereBetween('createTime', [$start, $end])
                ->field('ownerWechatId, count(*) as cnt')
                ->group('ownerWechatId')
                ->select();
            foreach ($stats ?: [] as $sr) {
                $todayAdded[(string)$sr['ownerWechatId']] = (int)$sr['cnt'];
            }
        }

        $list = [];
        foreach ($wechatRows ?: [] as $row) {
            $wid = (string)($row['wechatId'] ?? '');
            $max = (int)($limits[$wid] ?? 5);
            if ($max <= 0) {
                $max = 5;
            }
            $used = (int)($todayAdded[$wid] ?? 0);
            $list[] = [
                'wechatAccountId' => (int)$row['id'],
                'wechatId' => $wid,
                'nickname' => $row['nickname'] ?: ($row['alias'] ?: $wid),
                'deviceId' => (int)($row['deviceId'] ?? 0),
                'deviceMemo' => $row['memo'] ?: ($row['imei'] ?? ''),
                'maxToday' => $max,
                'usedToday' => $used,
                'remainToday' => max(0, $max - $used),
            ];
        }

        return ResponseHelper::success(['list' => $list]);
    }

    /**
     * AI 获客 · 发起加微信
     * POST /v1/kefu/ai-lead/add-wechat
     */
    public function addWechat()
    {
        $this->ensureTable();
        $companyId = (int)$this->getUserInfo('companyId');
        $kefuId = (int)$this->getUserInfo('id');
        $scope = $this->resolveKefuScope($companyId, $kefuId);
        $leadId = (int)$this->request->param('leadId', 0);
        $wechatAccountId = (int)$this->request->param('wechatAccountId', 0);
        $remark = trim((string)$this->request->param('remark', ''));

        if ($leadId <= 0 || $wechatAccountId <= 0) {
            return ResponseHelper::error('参数缺失', 400);
        }

        $lead = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where('id', $leadId)
            ->find();
        if (!$lead) {
            return ResponseHelper::error('客资不存在', 404);
        }

        $account = trim((string)($lead['phone'] ?? ''));
        if ($account === '') {
            $account = trim((string)($lead['unionId'] ?? ($lead['openId'] ?? '')));
        }
        if ($account === '') {
            return ResponseHelper::error('该客资无手机号/微信号，无法添加', 400);
        }

        $poolId = (int)($lead['poolId'] ?? 0);
        if ($remark !== '' && $poolId > 0) {
            Db::name('traffic_pool_company')
                ->where('id', $poolId)
                ->where('companyId', $companyId)
                ->update(['remark' => $remark, 'updateTime' => time()]);
        }

        return ResponseHelper::success([
            'leadId' => $leadId,
            'wechatAccountId' => $wechatAccountId,
            'account' => $account,
            'poolId' => $poolId,
            'remark' => $remark,
        ], '已发起加好友，请在手机端确认通过');
    }

    /**
     * 标记已读/忽略
     * POST /v1/kefu/ai-lead/mark-read
     */
    public function markRead()
    {
        $this->ensureTable();
        $companyId = (int)$this->getUserInfo('companyId');
        $kefuId = (int)$this->getUserInfo('id');
        $scope = $this->resolveKefuScope($companyId, $kefuId);
        $leadId = $this->request->param('leadId', 0);
        if (!$leadId) {
            return ResponseHelper::error('leadId 缺失', 400);
        }
        $updated = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            })
            ->where('id', $leadId)
            ->update(['isRead' => 1, 'updateTime' => time()]);
        if (!$updated) {
            return ResponseHelper::error('客资不存在或无权操作', 404);
        }
        return ResponseHelper::success(true, '已忽略');
    }

    /**
     * 添加标签（同步流量池——best effort）
     * POST /v1/kefu/ai-lead/add-tag
     */
    public function addTag()
    {
        $this->ensureTable();
        $companyId = $this->getUserInfo('companyId');
        $leadId = $this->request->param('leadId', 0);
        $tags = $this->request->param('tags', []);
        if (is_string($tags)) {
            $tags = array_filter(array_map('trim', explode(',', $tags)));
        }
        if (!$leadId || empty($tags)) {
            return ResponseHelper::error('参数缺失', 400);
        }
        $row = Db::name('ai_lead')->where('companyId', $companyId)->where('id', $leadId)->find();
        if (!$row) {
            return ResponseHelper::error('客资不存在', 404);
        }
        $old = !empty($row['tags']) ? (json_decode($row['tags'], true) ?: []) : [];
        $merged = array_values(array_unique(array_merge($old, $tags)));
        Db::name('ai_lead')->where('id', $leadId)->update([
            'tags' => json_encode($merged, 256),
            'updateTime' => time(),
        ]);
        $poolTagSynced = $this->syncPoolTags($companyId, (int)($row['poolId'] ?? 0), $tags);
        return ResponseHelper::success([
            'tags' => $merged,
            'poolTagSynced' => $poolTagSynced,
        ], '标签已添加');
    }

    /**
     * 申请转给其他客服（不即时生效，须存客宝审批）
     * POST /v1/kefu/ai-lead/transfer
     */
    public function transfer()
    {
        $this->ensureTable();
        $companyId = (int)$this->getUserInfo('companyId');
        $kefuId = (int)$this->getUserInfo('id');
        $scope = $this->resolveKefuScope($companyId, $kefuId);
        $leadId = (int)$this->request->param('leadId', 0);
        // 前端传 s2_company_account.id，需解析为 ck_users.id
        $toAccountId = (int)$this->request->param('toKefuId', 0);
        if ($leadId <= 0 || $toAccountId <= 0) {
            return ResponseHelper::error('参数缺失', 400);
        }

        $row = Db::name('ai_lead')
            ->whereIn('companyId', $scope['companyIds'])
            ->where(function ($q) use ($scope) {
                $q->whereIn('kefuId', $scope['kefuIds'])->whereOr('kefuId', 0);
            })
            ->where('id', $leadId)
            ->find();
        if (!$row) {
            return ResponseHelper::error('客资不存在或无权操作', 404);
        }

        $toAccount = Db::table('s2_company_account')
            ->where('id', $toAccountId)
            ->where('departmentId', $companyId)
            ->field('id,userName,realName,nickname')
            ->find();
        if (!$toAccount) {
            return ResponseHelper::error('目标客服不存在或不属于本项目', 403);
        }

        $toCkbUserId = (int)Db::name('users')
            ->where('s2_accountId', $toAccountId)
            ->where('companyId', $companyId)
            ->value('id');
        if ($toCkbUserId <= 0) {
            $toCkbUserId = (int)Db::name('users')
                ->where('s2_accountId', $toAccountId)
                ->order('id', 'desc')
                ->value('id');
        }
        if ($toCkbUserId <= 0) {
            return ResponseHelper::error('目标客服未绑定触客宝账号', 400);
        }

        Db::name('ai_lead')->where('id', $leadId)->update([
            'kefuId' => $toCkbUserId,
            'updateTime' => time(),
        ]);

        $toName = ($toAccount['userName'] ?: $toAccount['realName'] ?: $toAccount['nickname']) ?: '';
        return ResponseHelper::success([
            'leadId' => $leadId,
            'toKefuId' => $toCkbUserId,
            'toAccountId' => $toAccountId,
            'toAccountName' => $toName,
            'status' => 'transferred',
        ], '已转给客服 ' . $toName);
    }

    /**
     * Webhook 配置（展示/复制 URL）
     * GET /v1/kefu/ai-lead/webhook-config
     */
    public function webhookConfig()
    {
        $companyId = $this->getUserInfo('companyId');
        $kefuId = $this->getUserInfo('id');
        $base = $this->request->domain();
        return ResponseHelper::success([
            'url' => $base . '/v1/kefu/ai-lead/webhook',
            'companyId' => $companyId,
            'kefuId' => $kefuId,
            'tip' => '由存客宝场景获客 Server 调用，payload 与 lead-webhook/export-batch 对齐',
        ]);
    }
}