319 lines
11 KiB
PHP
319 lines
11 KiB
PHP
<?php
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namespace app\common\service;
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use think\facade\Db;
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/**
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* 飞书自定义机器人获客推送（对齐 Soul 存客宝卡片：标题/来源/对接人/姓名手机/时间/最近行为）
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* 配置：system_config key=feishu_lead_webhook enterprise_id=0 JSON
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*/
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class FeishuLeadWebhookService
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{
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public const CONFIG_KEY = 'feishu_lead_webhook';
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/** 去重表 scene：飞书获客（与 OutboundPushHookService::DEDUP_SCENE_OUTBOUND 区分） */
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private const DEDUP_SCENE = 'feishu_lead';
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public static function getConfig(): array
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{
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$def = [
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'enabled' => false,
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'webhookUrl' => '',
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'contactPerson' => '运营',
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];
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$row = Db::name('system_config')
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->where('key', self::CONFIG_KEY)
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->where('enterprise_id', 0)
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->find();
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if (!$row || empty($row['value'])) {
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return $def;
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}
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$v = is_string($row['value']) ? json_decode($row['value'], true) : $row['value'];
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if (!is_array($v)) {
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return $def;
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}
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return array_merge($def, $v);
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}
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/**
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* 支付成功（含测试付费、充值等）：每订单仅推一次
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*/
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public static function onOrderPaid(int $orderDbId, int $userId): void
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{
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if ($orderDbId <= 0 || $userId <= 0) {
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return;
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}
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$dedupKey = 'order_paid:' . $orderDbId;
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$order = Db::name('orders')->where('id', $orderDbId)->find();
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if (!$order) {
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return;
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}
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$productType = (string) ($order['productType'] ?? '');
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$amountFen = (int) ($order['amount'] ?? 0);
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$title = (string) ($order['productTitle'] ?? '');
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$source = self::sourceLabelForOrder($productType, $title, $amountFen);
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self::pushLead([
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'dedupKey' => $dedupKey,
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'userId' => $userId,
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'source' => $source,
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'extraLine' => '订单号: ' . ($order['orderNo'] ?? '') . ' · 金额: ¥' . number_format($amountFen / 100, 2),
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]);
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}
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/**
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* 首次绑定手机号（测试完成留资）
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* 若 7 天内有测评记录：与「测评完成」合并为一条纯文本（与出站 Hook 机器人文案一致），不再单独发「首次绑定手机」
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*/
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public static function onPhoneBound(int $userId, string $phone): void
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{
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if ($userId <= 0 || trim($phone) === '') {
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return;
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}
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$latest = Db::name('test_results')->where('userId', $userId)->order('id', 'desc')->find();
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if ($latest) {
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$tid = (int) ($latest['id'] ?? 0);
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$testTs = isset($latest['createdAt']) ? (int) $latest['createdAt'] : 0;
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if ($tid > 0 && $testTs > 0 && (time() - $testTs) <= 604800) {
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$boundAt = date('Y-m-d H:i:s');
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$plain = OutboundPushHookService::botPlainTextTestResultCompleted($tid, $phone, $boundAt);
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if ($plain !== null && $plain !== '') {
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self::pushPlainDedup('merged_test_phone:' . $tid, $plain);
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return;
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}
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}
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}
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self::pushLead([
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'dedupKey' => 'phone_bind:' . $userId,
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'userId' => $userId,
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'source' => '测试完成·授权手机号',
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'phone' => $phone,
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]);
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}
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/**
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* 小程序「了解自己」页提交咨询申请（与 CrmReport 存客宝上报并行；飞书机器人需 feishu_lead_webhook.enabled）
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*/
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public static function onDeepServiceConsultApply(int $userId, string $source, string $categoryTag): void
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{
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if ($userId <= 0) {
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return;
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}
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$src = trim($source) !== '' ? trim($source) : '深度服务·申请咨询';
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$tag = trim($categoryTag);
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$dedup = 'deep_consult_apply:' . $userId . ':' . md5($src . '|' . $tag) . ':' . date('YmdH');
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$extra = $tag !== '' ? ('套餐: ' . self::oneLine($tag, 60)) : '';
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self::pushLead([
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'dedupKey' => $dedup,
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'userId' => $userId,
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'source' => $src,
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'extraLine' => $extra,
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]);
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}
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/**
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* @param array{dedupKey:string,userId:int,source:string,phone?:string,extraLine?:string} $p
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*/
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public static function pushLead(array $p): void
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{
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$cfg = self::getConfig();
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if (empty($cfg['enabled'])) {
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return;
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}
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$url = trim((string) ($cfg['webhookUrl'] ?? ''));
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if ($url === '' || stripos($url, 'http') !== 0) {
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return;
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}
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$dedupKey = $p['dedupKey'] ?? '';
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if ($dedupKey === '') {
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return;
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}
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if (!self::beginDedup($dedupKey)) {
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return;
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}
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$userId = (int) ($p['userId'] ?? 0);
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$wu = $userId > 0
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? Db::name('wechat_users')->where('id', $userId)->field('nickname,phone')->find()
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: null;
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$nickname = trim((string) ($wu['nickname'] ?? ''));
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if ($nickname === '') {
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$nickname = '微信用户';
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}
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$phone = trim((string) ($p['phone'] ?? ($wu['phone'] ?? '')));
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$contact = trim((string) ($cfg['contactPerson'] ?? '运营'));
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if ($contact === '') {
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$contact = '运营';
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}
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$source = (string) ($p['source'] ?? '小程序');
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$now = date('Y-m-d H:i');
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$text = "📋 新获客\n来源: {$source}\n对接人: {$contact}\n━━━━━━━━━━";
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$text .= "\n姓名: {$nickname}";
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if ($phone !== '') {
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$text .= "\n手机: {$phone}";
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}
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$text .= "\n时间: {$now}";
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if (!empty($p['extraLine'])) {
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$text .= "\n" . $p['extraLine'];
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}
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$lines = UserJourneyService::recentBehaviorLines($userId, 8);
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if (count($lines) > 0) {
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$text .= "\n━━━━━━━━━━\n最近行为:";
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$i = 1;
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foreach ($lines as $line) {
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$text .= "\n {$i}. {$line}";
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$i++;
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}
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}
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$ok = self::postWebhook($url, $text);
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if (!$ok) {
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self::rollbackDedup($dedupKey);
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}
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}
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/**
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* 仅投递纯文本（无「新获客」头），用于测评+手机号合并等与出站机器人对齐的文案
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*/
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private static function pushPlainDedup(string $dedupKey, string $text): void
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{
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$cfg = self::getConfig();
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if (empty($cfg['enabled'])) {
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return;
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}
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$url = trim((string) ($cfg['webhookUrl'] ?? ''));
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if ($url === '' || stripos($url, 'http') !== 0) {
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return;
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}
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if ($dedupKey === '') {
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return;
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}
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if (!self::beginDedup($dedupKey)) {
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return;
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}
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$ok = self::postWebhook($url, $text);
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if (!$ok) {
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self::rollbackDedup($dedupKey);
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}
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}
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/**
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* 订单来源文案（飞书「来源」与 HTTP 出站 Hook `sourceLabel` 共用）
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*/
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public static function sourceLabelForOrder(string $productType, string $title, int $amountFen): string
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{
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if ($productType === 'recharge') {
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return '企业余额·充值支付成功';
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}
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$map = [
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'face' => '面相测试',
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'mbti' => 'MBTI测试',
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'sbti' => 'SBTI测试',
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'disc' => 'DISC测试',
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'pdp' => 'PDP测试',
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'resume' => '简历分析',
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'report' => '完整报告',
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'team_analysis' => '团队分析',
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'deep_personal' => '个人深度服务',
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'deep_team' => '团队深度服务',
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'vip' => 'VIP',
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];
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$label = $map[$productType] ?? strtoupper($productType);
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$suffix = '·支付成功';
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if ($title !== '') {
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return $label . '·「' . self::oneLine($title, 40) . '」' . $suffix;
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}
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if ($amountFen === 100) {
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return $label . '·1元支付' . $suffix;
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}
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return $label . $suffix;
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}
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private static function oneLine(string $s, int $max): string
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{
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$s = preg_replace('/\s+/u', ' ', trim($s));
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if (mb_strlen($s) > $max) {
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return mb_substr($s, 0, $max) . '…';
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}
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return $s;
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}
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private static function beginDedup(string $dedupKey): bool
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{
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try {
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Db::name('delivery_dedup')->insert([
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'scene' => self::DEDUP_SCENE,
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'dedupKey' => $dedupKey,
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'createdAt' => date('Y-m-d H:i:s'),
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]);
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return true;
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} catch (\Throwable $e) {
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return false;
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}
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}
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private static function rollbackDedup(string $dedupKey): void
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{
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try {
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Db::name('delivery_dedup')
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->where('scene', self::DEDUP_SCENE)
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->where('dedupKey', $dedupKey)
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->delete();
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} catch (\Throwable $e) {
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}
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}
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private static function postWebhook(string $url, string $text): bool
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{
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$payload = [];
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if (stripos($url, 'qyapi.weixin.qq.com') !== false) {
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$payload = [
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'msgtype' => 'text',
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'text' => ['content' => $text],
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];
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} else {
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$payload = [
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'msg_type' => 'text',
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'content' => ['text' => $text],
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];
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}
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$json = json_encode($payload, JSON_UNESCAPED_UNICODE);
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$ch = curl_init($url);
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if ($ch === false) {
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return false;
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}
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curl_setopt($ch, CURLOPT_POST, true);
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curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json; charset=utf-8']);
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curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
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curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
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curl_setopt($ch, CURLOPT_TIMEOUT, 8);
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curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
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curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
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$body = curl_exec($ch);
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$code = (int) curl_getinfo($ch, CURLINFO_HTTP_CODE);
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curl_close($ch);
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if ($code >= 400) {
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return false;
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}
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if ($body !== false && $body !== '') {
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$resp = json_decode($body, true);
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if (is_array($resp)) {
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if (isset($resp['code']) && (int) $resp['code'] !== 0) {
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return false;
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}
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if (isset($resp['StatusCode']) && (int) $resp['StatusCode'] !== 0) {
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return false;
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}
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}
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}
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return true;
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}
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}
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