diff --git a/src/pages/pc/ckbox/weChat/components/CustomerList/index.tsx b/src/pages/pc/ckbox/weChat/components/CustomerList/index.tsx
index e3eb8fe..f2b3046 100644
--- a/src/pages/pc/ckbox/weChat/components/CustomerList/index.tsx
+++ b/src/pages/pc/ckbox/weChat/components/CustomerList/index.tsx
@@ -25,7 +25,14 @@ const CustomerList: React.FC = () => {
         }
         setLoading(false);
       })
-      .catch(() => {
+      .catch(error => {
+        console.error("❌ 获取客服列表失败:", error);
+        // 即使加载失败，也设置为 null（表示"全部"），避免阻塞会话列表
+        const current = useCustomerStore.getState().currentCustomer;
+        if (current === undefined) {
+          console.log("🔄 加载失败，降级为全部账号");
+          updateCurrentCustomer(null);
+        }
         setLoading(false);
       });
   }, []);
diff --git a/src/pages/pc/ckbox/weChat/components/SidebarMenu/MessageList/index.tsx b/src/pages/pc/ckbox/weChat/components/SidebarMenu/MessageList/index.tsx
index 5971318..3b773a8 100644
--- a/src/pages/pc/ckbox/weChat/components/SidebarMenu/MessageList/index.tsx
+++ b/src/pages/pc/ckbox/weChat/components/SidebarMenu/MessageList/index.tsx
@@ -113,7 +113,17 @@ const MessageList: React.FC<MessageListProps> = () => {
 
   // 调试日志：检查会话列表状态
   useEffect(() => {
-    if (displaySessions.length === 0) {
+    // 只在以下情况才警告：
+    // 1. 会话列表为空
+    // 2. 已经完成过至少一次加载
+    // 3. currentCustomer 不是 undefined（已加载客服列表）
+    // 4. 不在同步中
+    if (
+      displaySessions.length === 0 &&
+      hasLoadedOnce &&
+      currentCustomer !== undefined &&
+      !syncing
+    ) {
       console.warn("⚠️ 会话列表为空，调试信息：", {
         storeSessionsLength: storeSessions.length,
         filteredSessionsLength: filteredSessions.length,